We are bound by the Privacy Act 1988 (Cth) ('Privacy Act') and will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information.
Personal information includes any information or opinion, about an identified individual or an individual who can be reasonably identified from their information. The information or opinion will still be personal information whether it is true or not and regardless of whether we have kept a record of it. The information that we seek to collect about you will depend on the products or services that we provide. If you do not allow us to collect all of the information we request, we may not be able to deliver all of those services effectively.
We will collect personal information for the following purposes:
§ to establish and maintain your relationship with us;
§ to provide the products or services you have requested from us;
§ to answer any inquiry you make; and
§ to send notifications, reminders and relevant documentation.
We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as: § our related bodies corporate;
§ our affiliated organisation’s in the countries set out below;
§ third party service providers (such as authorities, trainers, auditors, banks, and mortgage rooms);
§ national regulators and accreditation bodies;
§ consultants and professional advisers.
We may also combine your personal information with information available from other sources, including the external sources described above and sources within our divisions, to help us provide better products and services to you.
We may store your Information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take reasonable steps to maintain the security of your Information and to protect it from unauthorised disclosures. While we take these steps to maintain the security of your Information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your Information.
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, or if you become aware that the personal details of a third party whose personal details you have provided to us, such as an address or phone number, please contact our Privacy Officer by email or at the address detailed below.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
You may also use these contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.
While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Industry Ombudsman (www.ombudsman.gov.au).
The Privacy Officer
Level 4, 10 Nexus Court, MULGRAVE 3170
Ph.: (03) 8527 6300